Camp Ambassador - Mill Hollow

The Camp Ambassador is the primary means of communication between camp and both participant families and the Salt Lake Headquarters. The position involves considerable independent work as well as being an effective member of a team.

The primary responsibilities of the camp ambassador are to ensure quality customer service and data integrity. The office manager, reporting to the Director, is responsible for data processing and upkeep of YMCA resident camp communications, managing general office duties, and maintaining an organized and effective communication base. The office manager will provide customer support and will build relationships with campers, families, and staff. The camp ambassador will support the efficiency of camp by assisting in transporting supplies, mail, and packages to and from camp, the Salt Lake office, and the surrounding areas. Upholding the values of caring, honesty, respect, and responsibility are imperative. This position is summer seasonal and requires the ambassador to live on site at YMCA Mill Hollow during the summer.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

• Provide customer service to customers and vendors in a way that aligns with the YMCA’s values.
• Answer phones, texts, and emails related to parent questions/concerns and direct appropriate questions
to the Camp Director.
• Manage communication between campers and guardians.
• Survey weather and emergency weather twice daily and report concerns to Camp Director.
• Keep Director and Counselors aware of early departures and late arrivals of campers.
• Assist in the management and record keeping of camper, staff, survey, and facility information.
• Make trips off-site to the Salt Lake Headquarters, suppliers, and other sites to support the efficiency of
camp (for example, picking up packages and mail from Headquarters).
• Give facility tours to prospective renters and participants.

This is not an exhaustive list of all duties. Responsibilities are based on programming needs and subject to change at any time.

• Education Requirements: High School Degree (or equivalent) required.
• Valid Driver’s License that was held for at least 3 years with a clean driving record.
• Spanish language fluency is preferred but not required.
• Previous Work Experience: Related customer service experience is preferred. Experience with Non-profit and/or youth program organizations preferred.
• Attention to detail and dependability is a must.
• Must be able to pass an FBI background check with fingerprinting prior to start date.
• Computer Proficiencies: Ability to effectively use a computer for word processing and research. Strong knowledge of Microsoft products, Word, Excel, Publisher and ability to work within various databases, or the ability to learn and adapt quickly to computer-based communications and tools.
• Demonstrated skills in planning, time management, flexibility, and independent work proficiency.
• Ability to handle multiple tasks simultaneously and to prioritize appropriately.
• Must have strong interpersonal and communication skills and be sensitive, adaptable, professional, and
articulate when dealing with others.
• Must be able to work autonomously within the YMCA core values of Caring, Honesty, Respect and Responsibility.
• Must display sound judgment with the ability to make timely decisions.
• Versatility, flexibility and a willingness to work enthusiastically within constantly changing priorities.
• Must be able to engage strangers in conversations and make all people feel welcome.
• A high degree of tact and discretion is required. Must be able to maintain confidentiality.
• Certification Requirements: Must be able to obtain and become certified in CPR/First Aid and AED within
30 days of hire. Child Abuse Prevention training required within 30 days of hire

OUR YMCA CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.